FAQ
General
How do I buy?
Contact us on WhatsApp, we explain available options, then guide you through ordering and activation.
What information is required to create the account?
Usually we need your full name, email, phone number, and the contact details required to complete registration.
Is the device brand new?
We focus on brand-new devices and clarify device condition before any purchase step.
Legal
Are there local laws or instructions I should check?
You should always check local laws and instructions before using any communications service.
Does Starlink work in Syria without an official agent?
The experience may depend on operational and regulatory factors, so we explain the current situation and options when you contact us.
Can I use Starlink Mini while driving on Syrian roads?
Check plan terms, safety instructions, and local laws before using it in motion.
Pricing
How are activation and subscription fees determined?
Fees vary by plan, region, and activation method, so we review the details before confirmation.
How can I confirm the latest prices?
Message us on WhatsApp to get the latest available prices before deciding.
How can I pay the monthly subscription from inside Syria?
Payment methods vary by account, plan, and available options, and we can explain alternatives when you contact us.
Technical
Do you provide setup guidance?
Yes, we provide step-by-step guidance and remote follow-up until activation is complete.
How much power does Starlink Mini use, and can it run on a car battery?
Power use depends on operating conditions, and suitable power options such as batteries and adapters can be discussed before use.
Why does my location appear as Cyprus or Jordan when using Starlink?
Location may appear based on the network gateway and routing path, not always your physical location.
What is the solution for Restricted Service after two months?
The account, plan, and region status must be reviewed, then the right steps depend on the restriction reason.
How can I get the lowest possible ping for gaming in Syria?
Use wired connectivity when possible, place the device with open sky visibility, and reduce bandwidth-heavy devices and apps.
Is Starlink affected by high heat during the Syrian summer?
High heat may affect performance, so we recommend good ventilation and avoiding direct heat sources.